Refund, Return, and Reshipment Policy

We review every after-sale request individually and confirm the available resolution before a product is returned.

Contact us before returning anything

Contact us through our Contact us page before sending a package back. Include your order number, order email, reason for the request, and clear photos or video when the issue involves damage, defects, missing parts, or an incorrect item.

Do not send a return to our office or business contact address. The correct return destination depends on the order and fulfillment route. Wait for written return instructions and approval before sending anything.

Returns and exchanges

• Eligible return requests may be submitted within 30 days after delivery.
• Items should be unused and returned in their original condition and packaging when possible.
• Items sent without prior approval may not be accepted.
• An approved resolution may be a refund, replacement or reshipment, or store credit, depending on the case and available stock.
• Final-sale, hygiene-sensitive, personalized, opened, used, or clearance items may be excluded when stated on the product page or required by the nature of the item.

Damaged, defective, incorrect, or missing items

Contact us as soon as possible, preferably within 7 days of delivery, with clear photos or video. We will review the evidence and arrange an appropriate refund, replacement, reshipment, or other remedy where applicable.

Delayed or undelivered orders

If a shipment is delayed or does not arrive, contact us with your order number. Tracking information, carrier records, and other delivery evidence may be required. A delivery estimate is not a delivery guarantee, but we will review eligible cases and help identify the available resolution.

Physical returns and return shipping

International returns can be expensive and may take a long time to arrive. If a physical return is required, we will provide the approved destination and instructions after review. Approved returns should be sent within 30 days after you receive those instructions.

Unless an item is damaged, defective, incorrect, or otherwise covered by applicable law, return shipping is generally the customer's responsibility. For low-value items, a partial refund or reshipment may be more practical than an international return.

Refund timing

After an approved refund is confirmed, we submit it to the original payment method. Your bank or payment provider may need additional time to post the funds. A return inspection may be required before the final amount is confirmed.

Nothing in this policy limits rights required by applicable law.