FAQ
What shipping options do you offer?
Available shipping options are shown at checkout for your destination before you pay. Delivery timing can vary by product, carrier, destination, and seasonal demand.
When will my order ship and how do I track it?
Orders are usually prepared within 1 to 3 business days after payment is received. Once your order ships, we send a tracking update by email so you can follow the delivery progress.
Can I change my address or cancel an order?
If you need to change your shipping address or request a cancellation, contact us as soon as possible through our Contact us page. We will do our best to help before the order is processed, but changes are not guaranteed once fulfillment has started.
What if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery with your order number and clear photos of the issue. We will review the request and help with a replacement, store credit, or refund when appropriate.
How do returns and refunds work?
You can request a return within 30 days after delivery for eligible unused items in their original condition. Approved refunds are sent back to the original payment method after inspection, and your bank or payment provider may need additional time to post the refund.